Shipping policy

Shipping Policy

1.Deliveries 

1.1 - Most in-stock items are dispatched same-day or next-day. As our pickups are hand-made, we will endeavour to dispatch these within 7 days. This excludes Weekends, Public Holidays and Bank Holidays. All orders are shipped as fully tracked and insured. Aurora Music Works reserve the right to alter delivery estimates at any point during the order process, any such changes will be notified in writing or verbal communication. We cannot be held responsible for delays in deliveries.

1.2 - If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible

2.Delivery to an alternative Address

2.1 - Orders to an alternative delivery address can be processed if the customer has been authenticated using 3D authentication (i.e. Verified by Visa, Mastercard, Maestro). Aurora Music Works reserves the right to deliver only to the cardholder's billing address. Orders made by American Express can only be delivered to the Customer's billing address, no exceptions will be made.

3.International Shipping

3.1 - Delivery outside the UK will be subject to local import taxes, which are your responsibility where they apply. All Non-UK orders are sold excluding VAT/Duties.

4.Returns

4.1 - For our full returns policy please view our Refund Policy

5.Cancellation

5.1 - If you wish to exercise your right to cancel this contract within the cancellation period, you should return the goods to us within a reasonable time period (normally within 7 days) and take reasonable care in doing as detailed in the The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334).

5.2 - Upon cancellation of the contract we will credit your account with a full refund for the goods. Normally refunds are processed the same day if the goods haven't been dispatched or on the day of receiving the goods back, however, in any event, not later than 30 days after receipt of the cancelled goods. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the direct cost of recovering the goods from the amount of the refund.

6.Description of Goods & Pricing

6.1 - It is our aim to keep all information on auroramusicworks.com correct, however we do not warrant the accuracy and completeness of the material on this website. We reserve the right to amend errors or to update product information at any time without prior notice. If you find an error or omission at this site, please let us know.

6.2 - All prices for customers in the UK are displayed on auroramusicworks.com include VAT at 20%. Exported pickups to are excluding VAT/Duties and Non-UK customers are responsible for Import Duty/Tax in their respective countries.